E-commerce

Rev / Orders

Rev / Orders

How to Calculate Average Order Value

How to Calculate Average Order Value

Average dollar amount spent per order.

Average dollar amount spent per order.

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What is

Average Order Value

?

Average Order Value (AOV) tracks the average dollar amount spent each time a customer places an order on a website or app. For e-commerce and retail businesses, AOV is one of the three core growth levers (alongside traffic and conversion rate). It is calculated by dividing total revenue by the total number of orders. Increasing AOV is a powerful way to grow revenue without spending more on acquisition; if you can get each customer to spend $60 instead of $50, you've increased your revenue by 20% at near-zero incremental cost. Standard strategies for boosting AOV include product bundling, upselling at checkout, and offering 'Free Shipping' at a specific price threshold. AOV is also a critical input for calculating LTV and determining the maximum CPA a business can afford. Businesses with high AOV have more 'Margin for Error' in their marketing spend, allowing them to outbid competitors for premium ad placements.

Frequently asked questions.

How to increase AOV without more traffic?

Implement product bundling, cross-sells at checkout, and 'free shipping' thresholds.

Does AOV include shipping and taxes?

Typically yes, it is calculated on the total transaction value paid by the customer.

Is AOV the same as LTV?

No; AOV is the value of ONE order, LTV is the total value of ALL orders from that customer.

Impact of discounts on AOV?

Discounts lower your AOV; use them sparingly to protect your unit economics.

What is a high AOV for luxury retail?

Luxury brands often target AOVs of $500 to $1,000+ per transaction.

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